Talking to young people with respect - Scenario B
You selected b:
Tell Kelly you are not "the children's person" and that Jane, who talks to children about their reading is at lunch. Could Kelly come back another time?
Feedback
- You may feel that you are giving Kelly a better service - but the clear sub-text here is that you don't want to talk to Kelly. It will come across to her that it's not important for the library to have staff available for young people at all times.
- Sadly, it's possible that Kelly will leave the library. And if Kelly does come back to the library, she may not have the confidence to share her enthusiasm with staff again.
- It's easy to give a young person the impression that they are deserving of less time, less help, less respect than an adult, or that their individual views and opinions are less valid than those of older people.
- If young people are being automatically referred to specialist staff, leaving the majority of the staff to work with adults, then there needs to be a re-think of how young people are being perceived as library-users. This could be an issue for discussion at the next staff meeting and for checking out any training needs about working with young people.

Talk to colleagues about this.
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Now try the next Scenario: Finding Something Interesting